As of August 1st 2021 Nexderma's website has been switched to a new website platform. If you are logging in for the first time on this new platform, you will need to reset your password using the "Forgot Your Password?" link." If you are not currently a Registered Customer please enter your details here to create a new customer account to receive order acknowledgement emails, shipping confirmations and ability to view your account history.
As of August 1st 2021 Nexderma's website has been switched to a new website platform.
If you are logging in for the first time on this new platform, you will need to reset your password using the "Forgot Your Password?" link." If you are not currently a Registered Customer please enter your details here to create a new customer account to receive order acknowledgement emails, shipping confirmations and ability to view your account history.

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Shipping & Returns & Legal

Shipping Policy

United States
Nexderma is happy to offer FREE shipping for domestic orders over $100, this will automatically apply to your order when requirements are met. Orders will ship via Fedex.
Tracking and delivery confirmation are included with every order and will be sent via email after your order has shipped.

Lost/Damaged
If your package has not been received within 2 weeks of receiving your shipping notification email, refer to the tracking # emailed to you or please contact us. We will look into your order details and will assist you in locating your order.

Returned Package
If a package is returned to Nexderma because the address provided was incorrect, Nexderma will not be held responsible for re-shipping. Nexderma will contact the buyer for the correct address, and the buyer will be responsible for the additional shipping and handling charges before we can send the package again.​

Shipping/Order Questions
Please send an email to info@nexderma.com

 

Return & Exchange Policy

Nexderma, Inc the Manufacturer of your companion’s wound care and skin care products is so confident you will love our amazing products, that we offer a satisfaction guarantee or your money back. If you are not completely satisfied with our products for any reason, simply return the unused portion within 60 days of purchase and you will be refunded your entire purchase price. Return shipping is your responsibility.

Contact:
Please send an email to info@nexderma.com to let us know you’re shipping product back so we issue you a return material authorization form.

Legal Disclaimer Warning

If your pet is pregnant, nursing, has any allergic reaction to trace minerals, or if your pets have any chronic recurring symptoms or illness, please consult a veterinarian before using this product. Keep out of reach of children. Store at room temperature. Keep out of direct sunlight.

These products have not been approved by the FDA. Products or information provided by Nexderma are not intended to diagnose, treat, cure, mitigate or prevent any disease.

Any information stated is not intended to substitute advice from a healthcare professional and are provided for informational purposes only.

Independent documentation is publicly available regarding the uses and efficacy of silver and its long history in health and medicine.

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