Shipping & Returns & Legal

Shipping Policy

United States
Nexderma is happy to offer FREE shipping for domestic orders over $100, this will automatically apply to your order when requirements are met. Orders will ship via Fedex.
Tracking and delivery confirmation are included with every order and will be sent via email after your order has shipped.

If your package has not been received within 2 weeks of receiving your shipping notification email, refer to the tracking # emailed to you or please contact us. We will look into your order details and will assist you in locating your order.

Returned Package
If a package is returned to Nexderma because the address provided was incorrect, Nexderma will not be held responsible for re-shipping. Nexderma will contact the buyer for the correct address, and the buyer will be responsible for the additional shipping and handling charges before we can send the package again.​

Shipping/Order Questions
Please send an email to


Return & Exchange Policy

Nexderma, Inc the Manufacturer of your companion’s wound care and skin care products is so confident you will love our amazing products, that we offer a satisfaction guarantee or your money back. If you are not completely satisfied with our products for any reason, simply return the unused portion within 15 days of receiving and you will be refunded your entire purchase price. Return shipping is your responsibility.

Please send an email to to let us know you’re shipping product back so we issue you a return material authorization form.